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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Adaptil Calm On-the-go Collar works in a therapeutic way. It helps in tranquilizing the dog during stressful situations. The collar contains synthetic form of Dog Appeasing Pheromones (DAP), which relaxes the dog’s mind. The calming effect of these pheromones gives relief from stress and anxiety. It is highly helpful in puppy socialization, and relocating your dog. Adaptil Calm Collar keeps dogs calm during the challenging situations like loud noises (thunderstorms or fireworks), especially for dogs living mostly outdoors and who cannot be kept indoors during such events. It also works during crating, boarding, kenneling and moving to a new house. The Calm collar improves the pet’s response during behavioural therapy and training.
How it works?
Adaptil Calm On-the-go Collar is highly effective and easy to use. It is convenient to use as it constantly releases dog appeasing pheromone. The collar contains Canine appeasing pheromone analogue, which is slowly released into the environment. The dog’s body temperature warms the collar as it is in close contact and encourages the diffusion of pheromones into the local environment. The appeasing pheromone is released immediately and starts showing its calming effect on the dog present at the place. It makes the pet relaxed and happy in challenging situations without the use of any external treatments.
Easy to use
Good to know | Target Species | Dogs |
| Active Ingredients | Canine appeasing pheromone analogue |
| Manufacturer | Ceva |
| Brand Name | Adaptil |
I was using it for the first time, but now will continue with it
Calms my dog whenever we go out
I couldn't have bought better product than this one
I have two different breeds of dogs, and I can use it on both our dogs.
A such a wow collar. Just love it.
A: Yes, it is completely safe to use this collar while traveling with your pet in the car. Each collar provides around 4 weeks of support but it should be worn all day, every day to get results.
A: 1 collar provides 4 weeks of constant support
A: Just put the collar around your dog’s neck and adjust it and Then leave the collar on your dog continuously (except during shampooing)
A: ADAPTIL Calm On-The-Go Collar is an excellent solution to help your dog stay calm and adapt even outdoors in situations like loud noises, training, boarding, and fears.
A: 1 Collar
A: Each collar lasts up to 4 weeks and can be replaced as required.
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