Auto Delivery

At VetSupply.com.au we have just one aim, to provide you the best value on all your pet supplies. We supply a wide variety of pet products including pet medications, pet accessories and pet food at some of the lowest prices online.

We understand that pets are family and that is why we only sell high quality trusted brand name products. When it comes to pets, we make no compromises. Every product in our store is selected by our veterinarian and checked for quality before being shipped to the customer.

We standby the quality of the products that we sell and every purchase made at our store comes with a 100% satisfaction or Moneyback Guarantee; if for any reason you are not satisfied with your purchase, you can return it for a replacement or a refund.

We take pride in serving our customers and our highly trained pet-passionate staff would be happy to assist you.

1: What is Auto Delivery?

Auto Delivery is a quick and convenient way of ensuring that you never run out of pet supplies. Auto Delivery allows you to create a recurring order, which means that you do not have to reorder every few months. You just place one order and then choose how often you want that order to be delivered, the delivery address and the mode of payment. The order will be automatically delivered to your doorstep on the schedule you choose.

2: When will you bill me for the auto delivery?

You will receive an email notification 3 days before your auto shipment is scheduled to be processed. If you would like to make any changes to your order, you may contact us during this time.

After the 3-days your auto shipment will be processed. Payment will be automatically charged using the payment method securely stored in our payment processor’s vault. If a saved payment method is not available, a payment nvoice will be sent to you to complete the payment for the order.

Please note: PayPal Pay in 4 is available for one-time purchases only and cannot be used for repeat auto-orders or subscription shipments.

3: When will my auto order be shipped?

Your order will be shipped within 24–48 hours once the payment is successfully processed. If your order is not shipped within this timeframe, please contact our customer service team for assistance.

4: Can I change my auto delivery details online?

Yes, you can change any of your order, including the product or your delivery address at any time before it is shipped.

5: Can I cancel my auto delivery?

Yes, you can cancel your Auto Delivery any time. Kindly call or email our customer service to cancel your Auto Delivery.

Disclaimer:

VetSupply.com.au solely reserves the right to change discount rates and product prices without any prior notice. By continuing the Auto Order subscription you agree to prices and discounts set by VetSupply.