Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Purina Pro Plan Calming Care Probiotic Supplement for Dogs
Pro Plan Veterinary Supplements Calming Care Canine is a probiotic supplement designed to help dogs maintain calm
behaviour in stressful situations. Specially formulated with an advanced probiotic strain, Bifidobacterium longum
(BL999), this supplement supports emotional balance, helping dogs cope with fear, stress, and anxiety. This strain
also helps restore gut balance, which is closely linked to mood and behaviour, providing a natural way to ease
anxiety and promote a sense of calm.
Calming Care Supplement blunts cortisol response to anxious event and is ideal for managing anxiety caused by
travel, thunderstorms, fireworks, separation anxiety, or other environmental changes. It is a palatable powder
that comes in easy-to-administer sachets that can be mixed with the dog’s food. Pro Plan Calming Care is
safe and effective for long-term use, offering an easy and reliable solution for your dog’s emotional
health.
- Feed one sachet daily under veterinary supervision.
- Mix contents directly with your dog’s food.
- Results may take up to six weeks to become noticeable.
- Use during stressful events such as travel, new environments, or loud noises.
- For best results, ensure consistent daily use.
- Consult your veterinarian for tailored advice based on your dog’s needs.
- Helps manage anxious behaviours in dogs
- Supports a balanced emotional state
- Promotes calm behaviour in stressful situations
- Encourages positive behaviours like playfulness and social interaction
- Ideal for dogs prone to anxiety, stress, or fear
- Assists dogs in coping with changes in routine or environment
- Contains Bifidobacterium longum (BL999), a proven probiotic strain
- Easy-to-administer sachets for daily feeding
- Safe for long-term use under veterinary guidance
- Use under veterinary supervision.
- Not intended for use in other animal species.
- Store in a cool, dry place away from direct sunlight.
- Keep out of reach of children and pets.
- Discontinue use if adverse reactions occur.
- Ensure fresh drinking water is always available.
| Target Species |
Dogs |
|
Product Type
|
Nutritional Supplement |
| Ingredients |
Bifidobacterium longum BL999 1x109 CFU, Inactive Ingredients: Liver flavour, Maltodextrin
|
|
Brand
|
Pro Plan |
Nutritional Analysis:
|
Crude Protein (Min)
|
54.0%
|
|
Crude Fat (Min)
|
13.32%
|
|
Crude Fibre (Max)
|
0.09
|
|
Carbohydrate
|
22.80%
|
|
Sodium
|
0.90%
|
|
Chloride
|
0.76%
|
|
Magnesium
|
0.08%
|
|
Bifidobacterium Iongum BL999
|
1x10⁹ CFU/g
|
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