Privacy Policy

At VetSupply.com.au we value the privacy of our customers and insist upon the highest standards to ensure that their personal and financial information is secure at all times.

This Privacy Policy explains the manner in which we collect information, both personal and non-personal, the way in which we use it and the circumstances under which we disclose it.

We only collect such personal information as is essential to provide the services that you sign up for. All our customers are required to register on the site and provide us their name, their address and their contact information. This information allows us to fill orders and deliver them. We expect customers to provide us accurate information, as this data helps us in processing orders and allows for quick delivery without any delays.

From time to time, we may also conduct some surveys and research to help us in offering better service to our customers. This information is collected and used to maximise the value of our services. However, you may choose not to participate in these surveys.

Customers who subscribe to our website, will be offered a free subscription to our newsletter. These newsletters offer information about pets and latest offers that we may have. Customers can choose to unsubscribe from this at any time.

Data collected from the VetSupply Android & iOS App is posted to our webservice located at shop.vetsupply.com.au

Use and Sharing of Personal Information

VetSupply.com.au uses your personal information for the purpose of communicating and improving your experience of visiting our website, processing your orders and providing you our services. We do not sell or share your personal information with any outside organization. We only use your personal information for the purposes disclosed herein.

Access to personal information

You can access, update and correct your personal information at any time and advise us if you believe that the information is inaccurate, incomplete or out of date. You can request access to your personal information that is not available in your account by writing to us at [email protected]

Data Protection

VetSupply.com.au is committed to protect the privacy of visitors to the website in accordance with the EEA General Data Protection Regulation.

Advertising Cookies

As you browse VetSupply.com.au advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with VetSupply.com.au. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partner’s targeted advertising.

Security of Information

To ensure that your personal information is protected against unauthorized access, disclosure, inappropriate alteration or misuse, we protect your personal information using the most up to date Secure Sockets Layer (SSL) technology which encrypts the information you provide us when checking out.

All safety and security measures are appropriate to the sensitivity level of your information.

Like most other websites, we use cookies to collect user information. These cookies help us in understanding your preferences by giving information like the frequency of visits and pages accessed from our site.

We receive and store some information whenever someone visits our site. This information includes the IP address of the system used to access the site, the date and time of visit and the web pages accessed.

The information collected helps us to understand the frequency and duration of visits. It helps us to customise our services and offers and improve our services. It does not provide any personal or identifying details of the user.

Your contact information like phone numbers or emails will be used for notifying you about your purchase as well as order status. We may also use it for marketing and promoting products that are relevant for your pet. You may choose to unsubscribe at any time if you do not wish to receive any promotional emails.

We assure you that VetSupply does not sell, rent or share any personal information. Neither do we disclose this information to any third party without your consent. The only exception in this rule is when we need to provide this information to enforce a law or to establish a legal claim.

It is our legal responsibility to ensure that customer information gathered, used or revealed by us should be accurate, updated and stored in a highly secure environment and we take every precaution to do so.

Whenever you change or amend your information, we offer the use of secure servers to do so and follow stringent guidelines to ensure that there is no unauthorised access to this information.

You can change or amend your personal information at any time. Just log on to the site and click on your profile to update the information and save it. Alternatively you can contact us and we will update it for you.

If you want to unsubscribe from any of our promotional services then login to your account and update your profile or send us an email.

For any concerns, queries or suggestions, please feel free to contact us by calling us at 1300-838-787 from Monday to Friday, Mon-Fri 9AM To 7PM AEST or write to us at [email protected].