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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
VetafarmLovebites B-Calm Dog Chews come in the form of easy-to-administer supplements formulated by veterinarians and nutritionists. It is ideal for puppies from 6 weeks of age to senior years to support the management of stress and anxiety. It contains amino acid L-tryptophan, a natural building block for serotonin production (a neurotransmitter associated with mood regulation and relaxation), along with Thiamine (Vitamin B), aiding in stress reduction and enhancing nervous system responses. The treat is ideal to reduce stress caused by excess noise, separation, travelling, environment change, etc.
The treat also enhances nervous system responses. It doesn’t contain sedatives, making it ideal for long-term use. B-Calm is a grain-free treat that doesn’t contain artificial binders, colours and flavours. The supplement is ideal for daily support during stressful times. It can be offered before stressful situations or daily to balance general mood. The semi-moist and highly palatable chew contains Australian ovine plasma for a delicious taste.
Feeding Guide:
| Weight of the Dog | Number of Chews |
| 1 – 5 kg | ½ chew |
| 5 – 10 kg | 1 chew |
| 10 – 20 kg | 2 chews |
| 20 – 30 kg | 3 chews |
| Target species | Dog |
| Ingredients | L-Tryptophan (125mg/chew),B Vitamin (thiamine 1mg/chew), kangaroo meat, ovine plasma, chicken, sorbitol, sorbic acid, vegetable oil. |
Guaranteed Analysis (Per 2.5 g chew):
| Crude Protein | 40% |
| Crude Fat | 5% |
| Crude Fibre (Max.) | 4% |
| Moisture | 15% |
| L-tryptophan | 125 mg |
| Thiamine (Vit B1) | 1 mg |
| Caloric Content (Calculated) | 7.8 kcal (per 2.5 g chew) |
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