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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Oxbow's orchard grass hay, due to its sweet smell and soft texture, is a great way to revive your pet’s appetite and encourage consumption. This hay is expertly grown in ideal climates specifically for rabbits, guinea pigs, chinchillas, and other small pets after working with farmers and encouraging them to grow hay that meets the requirements of these miniatures. This premium, high-fibre, aromatic hay are hand-sorted and packaged by experts. Oxbow's orchard grass hay is carefully processed and de-dusted while removing finer particles to deliver the very best to you. The product is thoroughly tested on several quality parameters to ensure the safety of your little companion.
Aromatic, high-fiber Orchard Grass Hay from Oxbow is hand-selected to deliver a sweet smell and soft texture that rabbits, guinea pigs, chinchillas, and other small pets love. The fragrant aroma of Orchard Grass Hay will stimulate your pet’s appetite and encourage consumption. Your pet should have unlimited grass hay every day.
Sizes: 15 oz, 40 oz, 9 lb, 25 lb, 50 lb.
Product Highlights:
Nutritional Analysis:
| Nutrient | Percentage Value |
| Crude Protein (min.) | 7.00% |
| Crude Fat (min.) | 1.50% |
| Crude Fibre (max.) | 32.00% |
| Moisture (max.) | 15.00% |
Storing Instructions:
Ingredients:
Orchard Grass Hay
Manufacturer:
Oxbow Animal Health
Brand:
Oxbow
VetSupply website is easy to navigate and simple to order online
My pet seems to have liked this one
This is healthy hay and very much loved by my pet. It makes him full and complete and does not let him, again and again, crave food. Keeps him well maintained s well.
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