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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Hill’s Prescription Diet Metabolic Weight + j/d Mobility Dog Food is a clinically proven nutrition to help dogs naturally lose weight by activating their metabolism and improving joint health and mobility in as little as 21 days. It is an irresistible chicken flavour wet food that dogs love to savour. Enriched with omega-3s, it is ideal for weight management as it stimulates your dog’s natural ability to lose weight. It is proven to help dogs lose weight in 2 months. It contains optimum levels of glucosamine and chondroitin sulphate and supports their ability to run, walk, and jump.
Extra weight can impact your dog’s play time, mobility, and general health in the long run. Help your pet live their best life by supporting their health with Hill’s Prescription Metabolic + Mobility Wet Food for Cats.
Feeding guide (Weight loss):
| Ideal Weight of Dog - kgs | Amount per Day - 370 g cans | Amount per Day - grams | |
| 1 | 0.25 | + | -5 g |
| 2 | 0.25 | + | 10 g |
| 4 | 0.5 | + | 10 g |
| 5 | 0.5 | + | 25 g |
| 10 | 1 | + | 25 g |
| 20 | 1 | + | 110 g |
| 30 | 1 | + | 185 g |
| 40 | 1 | + | 250 g |
| 50 | 2 | + | 215 g |
| 60+ | 2 | + | 5 g per kg |
Feeding guide (Weight management):
| Ideal Weight of Dog - kgs | Amount per Day - 370 g cans | Amount per Day - grams | |
| 1 | 0.25 | + | 5 g |
| 2 | 0.25 | + | 25 g |
| 4 | 0.5 | + | 35 g |
| 5 | 0.5 | + | 55 g |
| 10 | 1 | + | 75 g |
| 20 | 1 | + | 190 g |
| 30 | 2 | + | 195 g |
| 40 | 2 | + | 290 g |
| 50 | 2 | + | 380 g |
| 60+ | 2 | + | 8 g per kg |
Feeding guide (Weight control):
| Ideal Weight of Dog - kgs | Amount per Day - 13 oz (370 g) cans - Weight loss | Amount per Day - 13 oz (370 g) cans - Weight Management |
| 1 | 1/4 | 1/3 |
| 2 | 3/8 | 1/2 |
| 4 | 2/3 | 3/4 |
| 5 | 3/4 | 1 |
| 10 | 1 1/4 | 1 3/4 |
| 20 | 2 | 3 |
| 30 | 2 3/4 | 4 |
| 40 | 3 1/2 | 5 |
| 50 | 4 | 5 3/4 |
| 60 | 4 3/4 | 6 2/3 |
| 60+ | 25 g per kg | 40 g per kg |
| Target species | Dogs |
| Product Type | Wet Dog Food (Weight Management, Joint Care) |
| Key Ingredients | Pork liver, rice, cellulose, dried beet pulp, dried egg whites, dried tomato pomace, flaxseed oil, minerals, fish oil, maize gluten meal, digest, coconut oil, dried carrots, vitamins, trace elements, pork cartilage, crustacean shell hydrolysate and beta-carotene. |
| Brand | Hill’s Prescription Diet |
Guaranteed Analysis:
759kcal/kg
| Nutrient | Dry Matter1 % |
| Protein | 28.1 % |
| Fat | 14.7 % |
| Carbohydrate / NFE | 34.9 % |
| Crude Fiber | 15.7 % |
| Ash | 6.6 % |
| Starch | 19.8 % |
| Total Dietary Fiber | 26.2 % |
| Calcium | 0.88 % |
| Phosphorus | 0.6 % |
| Potassium | 0.9 % |
| Sodium | 0.31 % |
| Magnesium | 0.114 % |
| Lysine | 1.76 % |
| Taurine | 0.11 % |
| Vitamin A | 93755 IU/kg |
| Vitamin C | 152 ppm |
| Vitamin D | 1006 IU/kg |
| Vitamin E | 1136 IU/kg |
| DHA | 0.351 % |
| EPA | 0.494 % |
| Total Omega-3 FA | 3.29 % |
| Total Omega-6 FA | 2.28 % |
| Beta-Carotene | 4.14 ppm |
| Carnitine | 330.2 ppm |
| Glucosamine | 505 ppm |
| Chondroitin Sulfate | 306 ppm |
References: 1The nutrient in the product after moisture is removed. It is used to make direct comparisons of nutrient profiles with differing moisture contents.
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