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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Ideal to be used for pets on the move, the Snooza Travel Mat makes it so much easier to go anywhere from cafes to parks, to even on a vacation. The stylish travel mats are made up of upholstery-grade, deep-piled faux fur. It is sturdy and long-lasting, thanks to its contemporary hard-wearing exterior that is designed to offer enhanced durability and is suitable for frequent washing.
The upper side of the mat, made up of 100% polyester, provides a comfortable and familiar destination for your pet and has a calming effect during stressful, and unfamiliar situations. The use of quilting with super-loft padded filling inside adds to the comfort level. The best part about it is that it is easily folded, and highly portable. The mat is available in a free size of 660×900 mm.
| Target Species | Dogs |
| Material | 100% polyester |
| Brand | Snooza |
The fact that it is highly portable makes it all the more better. It is lightweight and can be folded easily. With this, a bottle of water, and my pup on leash, we are all set to take a stroll in the park.
This is exactly the travel mat I was looking for, it lightweight and my dog is very comfortable on it
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