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Shipping/Return Policy

Shipping Fee

A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.

Standard shipping charges based on the product weight and shipping location shall be applicable to these products.

The shipping fees will be calculated before checkout

Goods Returned to Sender

In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.

Change of Mind Returns

Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.

We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:

The product has been removed from its original packaging.
Labels or seals on the product have been tampered with or removed.
The product has clear signs of use, damage, or is soiled.
The product contains food or medication.
The end customer received the product more than 14 days ago.

Damaged or Incorrect Goods

Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.

We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.

Returning a Product

Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:

Returns, 1/106-108, Station Road, Seven Hills, NSW 2147

Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.

Product refunds will be credited to the original payment method used for the purchase.

Cancelling an Order

Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.

Snoza Soft Touch Cuddler Bed

Snooza Soft Touch Cuddler is the perfect bed to provide comfort and relaxation for your beloved pet. This soft cuddler bed is made with mock lambswool, creating a super-soft and calming environment. The soft raised walls and deep sleeping area offer a retreat for anxious pets and those who seek a sense of safety and security. This Australian-made bed is fully machine washable, including both the covers and the fill, ensuring convenient cleaning and maintenance. The removable, replaceable, and washable covers on the outer ring and cushion make it easy to keep the bed fresh and clean.

The bed is filled with SnoozaFill, a mix of Australian foam and recycled PET (polyethylene terephthalate) fibre, and features zippered access to the inner liners, allowing you to top up the filling if needed. Additionally, a Laundry Bag may also be used for situations where the entire Cuddler bed cannot fit into your washing machine.

Place it in a quiet and comfortable area where your pet feels secure.
Allow your pet to explore and become accustomed to the bed at their own pace.
Use the removable, replaceable, and washable covers on the outer ring and cushion to keep the bed fresh and clean.
The zippered access to the inner liners allows for topping up the filling if needed.
Make use of the Laundry Bag if the entire Cuddler bed doesn't fit into your washing machine.
Regularly inspect the bed for any damages or wear and tear and replace if necessary.
Follow the provided washing instructions to ensure proper cleaning and care.

Made with super-soft and calming mock lambswool for ultimate comfort
Soft mock lambswool and raised walls create a calming and safe environment for anxious pets
Australian Made, ensuring quality craftsmanship
Fully machine washable, including both the covers and fill, for convenience
Removable, replaceable, and washable covers on the outer ring and cushion for easy maintenance
Filled with SnoozaFill, a mix of Australian foam and recycled PET fibre, for comfort and sustainability
Zippered access to the inner liners allows for topping up the filling if needed
Laundry Bag can be used for instances where the entire Cuddler bed doesn't fit into the washing machine
Creates a calming and safe environment for your pet, promoting relaxation and well-being

Remove covers before washing
Close all zips and make use of laundry bag to protect long fibres
Warm machine wash at 40°C
Ironing, dry cleaning, and bleaching is not recommended
Hot tumble dry is not recommended

Target Species	Dogs and Cats
Materials	Polyester Covers, Filled with EcoFresh (special blend of recycled polyethylene terephthalate, aka PET fibre made from plastic drinking bottles), Premium Australian made foam
Brand	Snooza

Sizing (approx.):

Measurements	S	M	L	XL
Diameter of sleeping area	300mm	450mm	600mm	700mm
Diameter of outside edge	500mm	700mm	900mm	1100mm

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