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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Equinade Showsilk Concentrate Shampoo is a perfect pH balanced shampoo. It cleans off all traces of grime and dirt. The special medicinal qualities nourish the coat and skin, preventing scurf and assists in the control of dermatological conditions. It treats and prevents topical bacterial infections such as ringworm. After shampooing it is important to finish off with a conditioner in order to close the cuticle. It also prevents the coat from drying and fading.
Before shampooing, glove and apron.
Saturate the coat with water.
Apply shampoo to coat & lather evenly.
Leave in for up to 10 minutes.
Rinse well & lock in colour with Equinade Showsilk Conditioner.
Cleans away all traces of dirt
Provides more washes in every bottle
Aids to control of dermatological conditions and
Prevents topical bacterial infections including eczema and ringworm
Nourishes the coat and skin to assist skin pores to function correctly and help prevent the buildup of dead skin
Has a gentle pH balance to best care for the skin and coat
Keep out of reach of children and pets.
Store in a cool and dry place.
Active Ingredients:
Natural colours and optical brighteners
Manufacturer:
Equinade
Gets absorbed into his skin quite fast
I could see his skin is much cleaner now than before
Gentle on skin and does what its label says! Thumbs up!
No more grime and dirt on my stallions! Thanks to this amazing grooming formula. Would highly recommend this.
My First Review
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