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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Fido's Puppy and Kitten Shampoo is a mild, pH-balanced, and soap-free shampoo that is made keeping the delicate skin of young pets in mind. Suitable for kittens, puppies, and small domestic pets, Fido’s Puppy and Kitten Shampoo is a hypoallergenic and soap-free formulation that conditions and de-tangles the coats of pets with sensitive skin without causing any irritations or itching.
Made with a blend of gentle cleansing ingredients, the shampoo washes and cleanses your pet’s coat without stripping the natural oils from their coat. The formula contains a long-lasting, fresh baby powder scent that you will enjoy throughout the day after shampooing your pets. It is suitable for puppies and kittens, as well as other small animals, and can be used with a long-term flea treatment. It does not interfere with the effectiveness of any flea or tick control products, including spot ons and chewables.
| Target Species | Dogs and Cats |
| Mode of Administration | Topical |
| Active Ingredients | Monoethanolamine lauryl sulphate, glycerol, coco betaine, coconut diethanolamide, colour, fragrance, water, preservatives |
| Manufacturer | Mavlab |
| Brand Name | Fido’s |
My kitty is doing well after I used it
It only took it a few hours to work
My pup was happy after I used it
Best dog shampoo ever, especially for sensitive skin. Wouldn't use anything else!! Have been using it for years, great for older dogs also.
My pet is so much fishy and he just mingles so much with his hair while doing activity thus we use this product for his skin and coat and it makes him look cute. Rather super cute
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