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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Wobble Bowl from Nina Ottosson by Outward Hound is a level 1 interactive puzzle treat toy for dogs that can also work as a slow feeder. Perfect for canines who have not played any puzzle game before, it is a fun way to provide mental and physical exercise to them.
Capable of holding up to 1 cup of food, the wobble bowl helps slow down the eating pace of dogs and prevents bloat and indigestion. It has a non-slip, quiet-on-hard floor base and does not cause any scratches on the floor. The clear lid makes treats or kibbles visible to dogs and encourages them to rock and wobble the toy and work for their reward. Helpful in reinforcing basic training commands, this puzzle toy helps control destructive behaviour and adds fun to mealtime. Suitable for dogs of all ages, sizes, and breeds, it provides an outlet for dogs to spend their pent-up energy. Made from food-safe and BPA, PVC, and phthalate-free material, it is an easy-to-clean and reusable treat toy.
| Target Species | Dogs |
| Size | One-size |
| Dimensions | 3.5” H x 11.6” L x 11.6” W |
| Brand | Nina Ottosson |
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