Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Kong Wild Knots for Dogs
Introduce your furry friend to the Kong Wild Knots rendered in different animal shapes, a delightful addition to playtime. This whimsical toy features a durable, knotted design for extended chewing pleasure and a soft exterior for cuddly companionship.
The internal knotted rope satisfies their instincts, while minimal stuffing minimises mess. These toys crinkle and squeak to entice play.
Ideal for both indoor and outdoor play, these Wild Knots Toy range promises engaging activities for your pup, encouraging physical and mental stimulation. They are brought to you in 4 crafty and attractive styles, named Wild Knots Bear, Wild Knots
Giraffe, Wild Knots Tiger, and the Exclusive Holiday Christmas Wild Knots Bear.
- You can use the product for both indoor and outdoor play.
- Ideal for interactive games like fetch and tug-of-war.
- Supervise during play to ensure safe use.
- Monitor for any signs of wear or damage.
- Durable, knotted design for chewing satisfaction
- Varied textures promote dental health
- The squeaker adds excitement to playtime
- Four unique styles cater to different preferences
- Minimal stuffing reduces potential mess
- Soft and cuddly for comfort and snuggly benefits
- Clean at regular intervals or as needed
- Regularly monitor to keep a check on any sign of wear or damage
- Remove all packaging carefully before giving the toy to the pet
- In case of any damage, replace the toy.
Material |
Polyster, Synthetic fabric |
Brand |
Kong |
Dimensions:
Christmas Holiday Wild Knots Bear |
Small/Medium |
9.5x8 inches |
Medium/Large |
11x9.5 inches |
Wild Knots Bear |
XSmall |
4x2 inches |
Small/Medium |
7x6 inches |
Medium/Large |
10x8.5 inches |
XLarge |
12x9.75 inches |
Wild Knots Tiger |
Small/Medium |
8x7 inches |
Medium/Large |
10.5x9.5 inches |
Wild Knots Giraffe |
Small/Medium |
9x7.5 inches |
Medium/Large |
11x9.5 inches |