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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Hill's Prescription Diet j/d Canine Joint Care with Chicken Dry food is clinically proven formula for improving your dog’s mobility. With the right amount of nutrition, this mobility formula solves mobility problems at earlier stage and prevents the need for more aggressive treatments. Proper intake of this dog food help your dog walk, run and jump easily. It helps to keep your dog strong and active ensuring optimal weight to avoid joint problems.
Feed Hill's Prescription Diet j/d Canine Joint Care with Chicken Dry food only after vet’s consent.
Recommended daily feeding quantities:
Adult maintenance
| Weight of Dog | Amount per Day |
| 5 lb (2,3 kg) | 1/2 cup (50 g) - 2/3 cup (65 g) |
| 10 lb (4,5 kg) | 7/8 cup (85 g) - 1 1/8 cups (110 g) |
| 15 lb (6,8 kg) | 1 1/8 cups (110 g) - 1 5/8 cups (160 g) |
| 20 lb (9,1 kg) | 1 1/3 cups (130 g) - 2 cups (200 g) |
| 30 lb (14 kg) | 2 cups (200 g) - 2 2/3 cups (265 g) |
| 40 lb (18 kg) | 2 1/3 cups (230 g) - 3 1/4 cups (320 g) |
| 50 lb (23 kg) | 2 3/4 cups (270 g) - 4 cups (395 g) |
| 60 lb (27 kg) | 3 1/4 cups (320 g) - 4 1/2 cups (445 g) |
| 70 lb (32 kg) | 3 2/3 cups (365 g) - 5 cups (495 g) |
| 80 lb (36 kg) | 4 cups (395 g) - 5 1/2 cups (545 g) |
| 100 lb (45 kg) | 4 3/4 cups (470 g) - 6 1/2 cups (645 g) |
Average Nutrient and Calorific Value
Dry 3615 kcal/kg
| Nutrient | Dry Matter% |
| Protein | 20.1 |
| Fat | 16.3 |
| Carbohydrate (NFE) | 51.1 |
| Crude Fiber | 7.8 |
| Calcium | 0.71 |
| Phosphorus | 0.5 |
| Sodium | 0.17 |
| Potassium | 0.79 |
| Magnesium | 0.145 |
| Carnitine | 349 ppm |
| Vitamin C | 203 mg/kg |
| Vitamin E | 582 IU/kg |
| EPA | 0.493 |
| Alpha-Linolenic Acid (ALA) | 2.73 |
| Omega-3 Fatty Acids Total | 3.74 |
Ingredients:
Whole Grain Corn, Chicken By-Product Meal, Flaxseed, Soybean Mill Run, Brewers Rice, Soybean Meal, Pork Fat, Chicken Liver Flavor, Powdered Cellulose, Fish Oil, Lactic Acid, Potassium Chloride, L-Lysine, Calcium Carbonate, Choline Chloride, Iodized Salt, DL-Methionine, vitamins (Vitamin E Supplement, L-Ascorbyl-2-Polyphosphate (source of vitamin C), Niacin Supplement, Thiamine Mononitrate, Vitamin A Supplement, Calcium Pantothenate, Biotin, Vitamin B12 Supplement, Pyridoxine Hydrochloride, Riboflavin Supplement, Folic Acid, Vitamin D3 Supplement), L-Threonine, Taurine, Soy Lecithin, Glucosamine Hydrochloride, minerals (Ferrous Sulfate, Zinc Oxide, Copper Sulfate, Manganous Oxide, Calcium Iodate, Sodium Selenite), L-Tryptophan, L-Carnitine, Mixed Tocopherols for freshness, Chondroitin Sulfate, Phosphoric Acid, Beta-Carotene, Natural Flavors.
Manufacturer:
Hill’s
We'd love to have this one more time
Using it has been a good experience
The product had proved its worth within only a couple of weeks time, he doest seem to be having the pain he had.
Healthy joint care diet.
After getting hurt in his front right leg my Fur baby was not able to run or roam that fast but after keeping him on this diet I can see the improving results. Happy to have this product.
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