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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Oxbow promises to care with its quality products and Oat Hay is made with the intention to fulfil this very promise. Grown specifically for small pets, Oxbow's oat hay is hearty and hand-selected before the oat develops into a seed keeping their richness in fiber and savory flavor intact. This high-quality grass hay promotes a healthy digestive system with its rich fiber content. The tempting fragrance is enough to stimulate your pet's palate and motivate ingestion in animals like rabbits, chinchillas, gerbils/hamsters, guinea pigs, rats and mice. With its high fiber and low protein content, Oat Hay easily meets the nourishment requirements of these herbivores.
Oxbow’s hearty, hand-selected Oat Hay is a favorite of many rabbits, guinea pigs, and chinchillas. Our Oat Hay is harvested before the oat develops into a seed, providing savory husks full of flavor and fiber. Its aroma will stimulate your pet’s appetite and encourage him eat more hay. Your pet should have unlimited grass hay every day.
Size: 15 oz.
Product Highlights:
Nutritional Analysis:
| Nutrient | Percentage Value |
| Crude Protein (min.) | 7.00% |
| Crude Fat (min.) | 1.50% |
| Crude Fibre (max.) | 32.00% |
| Moisture (max.) | 15.00% |
Storing Instructions:
Ingredients:
Oat Hay (100%)
Manufacturer:
Oxbow Animal Health
Brand:
Oxbow
They provide the most affordable prices
These are rich in fiber and with amazingly developed hand-selected hay. Just best for my little rabbit and he loves to keep chewing it all the time
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