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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Shy Tiger Soothe + Clean Dental Duo is the perfect addition to your pet’s dental kit. The DUO consists of an all-natural tooth polish for pets and a BPA-free silicone dog finger brush, designed with your pet’s oral health in mind. Say goodbye to costly dental appointments and hello to healthier smiles with Soothe + Clean Natural Toothpaste + Finger Brush DUO.
How it works?
Soothe + Clean Dental toothpaste and finger brush feature the power of natural ingredients and innovative design to make dental care a breeze for you and your furry friend. The toothpaste is gentle yet effective and is free from harsh chemicals. It contains ingredients like calcium carbonate, a natural white mineral that helps remove plaque and surface stains; sodium bicarbonate which breaks plaque layers, and cinnamon bark hydrosol, which is known for its anti-inflammatory properties to help with bad breath. It also consists of essential oil to eliminate harmful bacteria. The finger brush provides a convenient and hygienic way to streamline your dog’s dental care routine. Together, it is a perfect combo for your pet’s dental care regimen.
| Brand | Shy Tiger |
| Ingredients | Calcium carbonate; Glycerin (vegetable); Cinnamon Bark (Cinnamomum zeylanicum) hydrosol; Sodium Bicarbonate; Xanthum gum; Nipaguard SCE (Sorbitan caprylate, propanediol, benzoic acid, Ecocert certified preservative); Cardamom (Elettaria cardomomum) essential oil; Coriander Seed (Coriandrum sativum) essential oil; Lemon Myrtle (Backhousia citriodora) essential oil; Spearmint (Mentha spicata) essential oil; Citric acid |
| Product type | Dog toothpaste and toothbrush |
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