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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Cystophan Urinary Capsules are formulated to provide high level support for your cat’s urinary health. Cystophan is a nutritional supplement that supports and preserves the protective glycosaminoglycan (GAG) layer of the bladder, which protects the bladder from direct exposure to urine. It also helps release serotonin, a happy hormone that may help comfort cats with urinary tract discomfort. It comes in an easy-to-dose, small capsule form with a palatable chicken flavouring for simplified administration. Cystophan is the first nutritional supplement to provide this combination of ingredients, reducing the number of products your cat needs to take.
How it works?
Cystophan Urinary Capsules has selected ingredients like N-acetyl D-glucosamine, hyaluronic acid, L-tryptophan, and artificial chicken flavouring. The N-acetyl D-glucosamine works as a building block for GAGs, and the hyaluronic acid is one of the main components of the protective GAG layer that lines the bladder. The L-tryptophan converts to serotonin, the happy hormone, and artificial chicken flavouring improves palatability and compliance.
For cats <=3 kg:
For cats >3 kg:
| Target species | Cats |
| Product Type | Urinary health supplement |
| Active Ingredients | Each Capsule Contains: N-acetyl D-glucosamine (125mg), L-tryptophan (37.5mg), Hyaluronic acid (10mg) |
| Composition | N-acetyl D-glucosamine, gelatin capsule, Hyaluronic acid, Magnesium stearate |
| Brand | Vetnique Labs |
Additives:
| Nutritional additives | Amino acids (L-tryptophan) |
| Technological additives | Hydroxypropylmethylcellulose capsule |
| Sensory additives | Mixture of flavouring compounds (synthetic chicken)1.82mg/cap |
Analytical Constituents:
| Crude protein | 48% |
| Crude fibre | 0.1% |
| Crude fat | 0.4% |
| Crude ash | 0.9% |
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