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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Ivory Coat Raw Health Cat Dry Food Indoor & Hairball is expertly crafted to meet the unique needs of indoor cats. Designed to gently reduce hairball formation, this complete and balanced formula features the YuCell Fibre Blend, combining cellulose to help move hairballs through the digestive tract, yucca extract to minimize stool and litter box odours, and beet pulp to help cats feel full longer. Optimized for adult cats aged 1+, it supports healthy weight maintenance and promotes oral health.
With freeze-dried raw lamb and raw meat-injected kibble, this grain-free food delivers natural nutrition with a proprietary blend of 16 essential vitamins and minerals. Australian-grown carrot fibre further supports digestion and immune health. Using quality meats sourced from human-grade facilities, it offers cats exceptional, guaranteed nutrition to thrive indoors.
Daily Feeding Guide:
| Cat Weight | Dry (Grams) | Dry (Cups) |
| 1 -3 kg | 25 – 50 | ¼ - ½ |
| 3 – 5 kg | 50 – 70 | ½ |
| 5 – 7 kg | 70 – 90 | ½ - ¾ |
| 7 kg+ | 90+ | 3/4+ |
| 1 standard metric cup (250ml) = 120g dry | ||
| Target species | Cat (Adult) |
| Product Type | Pet Food |
| Ingredients | Dehydrated Australian Poultry, Peas, Lentils, Australian Chicken Meat, Sweet Potato, Pea Protein, Chicken Fat, Chicken Digest, Freeze Dried Lamb, Cellulose Fibre, Carrot Fibre (NinjinFibre™), Linseed, Canola Oil , Salmon Oil, Salt, Beet Pulp, Potassium Chloride, Choline Chloride, Chicory Root Inulin, Taurine, Methionine, Vitamins and Minerals, Superfood Blend (Tomato, Apple, Carrot, Pumpkin, Kale, Blueberries, Spinach, Cranberries), Natural Antioxidants, Yucca Schidigera Extract, Vitamin E. |
| Brand | Ivory Coat |
Guaranteed Analysis:
| Metabolisable Energy | 335 kcal / 100 g |
| Crude Protein | Min. 30.0 % |
| Crude Fat | Min. 12.0 % |
| Crude Fibre | Max. 7.0 % |
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