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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
The Snooza Big Dog Bed is a luxurious dog bed designed to provide extra comfort to large dog breeds or dogs who like to share their space. Finished in decor with two-tone furnishing fabric on the base and a super-soft, luxurious faux fur charcoal top, the Snooza Chinchilla Dog Bed range ensures your large dog doesn’t have to sacrifice comfort. Its designer ‘chinchilla’ colour and fabric are made to suit the most modern home decor.
It uses a combination of two foams: memory foam at the top and load-bearing foam at the bottom. The memory foam moulds beautifully to the contours of a dog's body, ensuring all-over, even support, making the bed ideal for older dogs, big or heavy dogs, and dogs with joint problems. Furthermore, it features a wrap-around zip that makes the fully washable cover so easy to get on and off and gives you the option to interchange tops.
Care instructions for the cover:
Care instructions for the foam:
| Brand | Snooza |
| Material | A dense 5cm memory foam top upon 14cm of 'load-bearing' foam to give your pet the best support possible.
|
Size:
| XL (BIG) | |
| Length | 1300 |
| Width | 880 |
| Height | 190 |
VetSupply customer care is excellent. The delivery was on time and packaging was superb.
MAX PET SUPPLIES PTY LTD. ABN: 86 603 803 738 © 2024 VetSupply.com.au - All Rights Reserved.
