Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Nature’s Miracle Original Stain & Odour Remover for Cats
Nature’s Miracle Original Stain & Odour Remover is a convenient and effective spray to clean cat messes. Its enzymatic formula starts working within minutes and removes cat urine, faeces, vomit, drool, and other organic stains and odours. Suitable for use on carpets, hard floors, furniture, fabrics, and other surfaces, it helps remove severe odours and leaves a fresh light scent. The spray is safe to use around pets when used as directed and is a handy option for removing severe, old or stubborn stains (faeces, vomit or hairball) and odours of everyday pet messes.
How it works?
Nature’s Miracle Original Stain & Odour Remover contains a perfect blend of surfactants, cleaning agents, and citrus fragrance. This bacteria-based formula produces enzymes when coming into contact with bio-based messes and breaks down stains to remove them completely and leaves behind a fresh light scent.
- Test the surface you want to clean first for colour fastness. Apply the spray to a hidden area and leave it for one hour. Then, wipe with a cloth. If the colour of the test area is removed, do not use this spray on that surface.
- Always use Nature’s Miracle Original Stain & Odour Remover at its full strength. Do not dilute it.
- Use this spray first before using any other cleaners and detergents to remove the stain completely instead of setting it.
For stain removal
- Wipe up the stain and soak it with Nature’s Miracle Original Stain & Odour remover.
- Let the spray work for 15 minutes and then blot up the stain with a clean cloth.
- Let the area dry for 24 hours.
- For old or tough stains (e.g. faeces or vomit/hairball), repeat the first two steps and then scrub the stain gently with a soft bristle brush for 1 minute. Let the area dry for 24 hours.
- Do not allow children and pets in the treated area until the spray has dried completely.
For odour elimination
- Wipe up the excess odour-causing material and soak the area thoroughly with Nature’s Miracle Original Stain & Odour Remover.
- In case of carpeting, lift the carpet and apply the spray directly to the pad and floor.
- Leave the treated area wet so that the spray can saturate and penetrate deeply into the odour source.
- Let the treated area air dry.
- To remove old and stark odours from carpeting or fabrics, saturate a towel with water and lay it over the treated area. Let it sit for 1 to 2 hours. This will help the product break down and consume more of the odour.
- Do not allow children and pets in the treated area until the spray has dried completely.
Usage guide
Spot Treatment Soft Surfaces |
Stain Size (Diameter in Inches) |
Recommended Usage (Ounce) |
1-2 inch |
½ ounce |
3-6 inch |
1 ounce |
6-9 inch |
2 ounces |
9-12 inch |
4 ounces |
Spot Treatment Hard Surfaces |
Stain Size (Diameter in Inches) |
Recommended Usage (Ounce) |
1-2 inch |
¼ ounce |
3-6 inch |
½ ounce |
6-9 inch |
1 ounce |
9-12 inch |
2 ounces |
Larger Area Stain Treatment Soft Surfaces |
Stain Size (Square Feet) |
Recommended Usage (Ounce) |
1 x 1 feet |
4 ounces |
2 x 2 feet |
8 ounces |
3 x 3 feet |
32 ounces |
Larger Area Stain Treatment Hard Surfaces |
Stain Size (Square Feet) |
Recommended Usage (Ounce) |
1 x 1 feet |
2 ounces |
2 x 2 feet |
4 ounces |
3 x 3 feet |
16 ounces |
- Powerful cat stain and odour remover
- Made with fast-acting enzymatic formula for quick results
- Removes cat urine, faeces, vomit, drool, and other organic stains and odours
- Breaks down tough stains and removes them completely
- Removes stark odours and leaves a fresh light scent
- Can be used on carpets, hard floors, furniture, fabrics, and other surfaces
- Handy option for spot-cleaning everyday pet messes
- Safe for pets and home
- Do not apply to pets directly.
- Keep out of reach of children and pets.
- Do not use on untreated wood, leather, suede, silk or wool specialty fabrics or porous stone/ceramic surfaces.
- Keep the container upright and tightly sealed when not in use.
- Store in a dry place.
Target Species |
Cats |
Mode of Application |
Topical |
Usable on |
Carpets, hard floors, furniture, fabrics, & more |
Active ingredients |
Water, Isopropyl Alcohol, Surfactants, Citrus Fragrance, Enzymatic Blend and Odour Counteractant |
Brand |
Nature’s Miracle |