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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
LickiMat Cat Buddy is an innovative tool and excellent alternative to cat feed bowl. It is a slow feeder for dry, raw and liquid cat foods. It can be used to promote slower eating, which reduces bloating and improves digestion. By encouraging licking, it also aids in the release of endorphins, which calms and soothes your cat as they enjoy their favourite meal or treat. Designed in various types of surface textures to work with different types of food or treat, it allows you to serve a wide variety of treats: gels, sardines, yogurt, purees, spreads and all manner of organic and healthy pet approved treats. The magic of LickiMat is that challenging your pet to lick the treat or food out of the patterned surface in order to be rewarded by the treat slows the process dramatically and prolongs their enjoyment. It is available in three different surfaces to best match your cat and the food or treat. LickiMat Buddy, with its cross maze design, is perfect for small kibble, raw foods and sticky treats.
| Pet type: | Cats |
| Product type: | Feeding Mat |
| Product Weight: | 0.131 kg |
| Material Used: | Flexible Thermoplastic Rubber (TPR) |
| Brand: | LickiMat |
| Manufacturer: | Innovative Pet Products |
I strongly recommend them to all pet parents
What a product!!!! Thinking to buy it for my new one too
I give 10/10 to my vet for recommending this
Lickimat has made my job much easier
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