Refer Your Friends & Earn Easy Money
Some of our customers have reported receiving suspicious emails and text messages containing fake invoices and/or links that trick you into giving out personal information such as your bank account details, site login details, passwords, and credit card information.
We urge our customers to be vigilant and exercise caution when checking and responding to emails. Please do not click on any link in the email or download any attachments which you are not expecting.
Please note that we will not ask you to provide any credit card information or make any additional payment to us or any of our shipping partners, including Australia Post, via email. Contact us if you receive any such email.
AN IMPORTANT NOTICE FOR ALL OUR CUSTOMERS
A text message appearing to be sent from Australia Post attempts to scam customers warning about a 'detained package' or asking for the 'correct address'. DO NOT respond to such messages and avoid sharing any confidential information.
Australia Post in its latest update has released the following statement.
“ 29 August 2024
Australia Post has been made aware of fraudulent text messages/emails that are circulating, informing customers that their parcel will not be delivered due to an unverified shipping address, prompting them to click on links to resolve delivery issues, or asking them to pay delivery charges.
The text message/email asks you to click on a link that isn't related to Australia Post. The link will lead to a fake website with the Australia Post logo to steal your personal and financial information. Please note that Australia Post will never email or text message you asking you to click on a link to print out a receipt/label for parcel collection/tracking or to access your package. Nor will Australia Post ask you to send an email containing any personal or financial information, including any form of ID, passwords, credit card details and account information.
If you are in doubt about the authenticity of an email, text message, or phone call, please delete it immediately or hang up and report such scams to scamwatch.gov.au or [email protected]. Be alert and watchful of different scam methods such as social media messages, phone calls, and notifications on Messenger or WhatsApp, and verify the authenticity before sharing any personal information.
If you believe you have sent any personal information to a scam email address or entered it into a scam website and are worried that your identity may have been stolen, please call ID CARE on 1300 432 273 as they provide free services to victims of identity theft. ”
To read more on this please follow link "https://auspost.com.au/about-us/about-our-site/online-security-scams-fraud/scam-alerts#current".
Ensuring your safety is our topmost priority.
Please DO NOT give out or fill out a form that asks for your personal information such as your bank account details, bank/email account passwords, and credit/debit card information unless you are sure that the source is authentic or legitimate.
If you have any concerns or queries, please call us on our toll-free number 1300-838-787 / 1800-951-117 between Mon-Fri 9AM To 7PM AEST or send us an email at [email protected] and we will be more than happy to assist you.
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