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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Stain and Odour Remover from Nature's Miracle is an enzymatic cat stain and odour remover. This formula effectively eliminates stains and odours of the cat's urine, faeces, vomit, drool and other organic marks and its light aroma refreshes the affected area and surroundings. Perfect for everyday spot-cleaning pet messes, this spray can be used on hard as well as soft surfaces; on carpets, furniture, fabrics and other places cats make messes. This cat odour control formula is safe for pets and homes and guaranteed to work, promoting clean and odour-free cat surroundings.
How it works?
Stain & Odour Remover works by breaking down the uric acid and other crystals found in cat messes, eliminating the primary markings. Isopropyl alcohol in the formula kill pathogens and harmful microbes present in cat wastes, while citrus fragrance and odor counteractant eliminate bad and offensive odours.
To remove stains –
To eliminate odour –
Usage Guidelines
| Spot Treatment for Soft Surfaces | |
| Stain Size (Diameter in Inches) | Recommended Usage (Ounces) |
| 1-2 inch | ½ ounce |
| 3-6 inch | 1 ounce |
| 6-9 inch | 2 ounces |
| 9-12 inch | 4 ounces |
| Spot Treatment for Hard Surfaces | |
| Stain Size (Diameter in Inches) | Recommended Usage (Ounces) |
| 1-2 inch | ¼ ounce |
| 3-6 inch | ½ ounce |
| 6-9 inch | 1 ounce |
| 9-12 inch | 2 ounces |
| Larger Area Stain Treatment for Soft Surfaces | |
| Stain Size (Square Feet) | Recommended Usage (Ounces) |
| 1 x 1 ft | 4 ounces |
| 2 x 2 ft | 8 ounces |
| 3 x 3 ft | 32 ounces |
| Larger Area Stain Treatment for Hard Surfaces | |
| Stain Size (Square Feet) | Recommended Usage (Ounces) |
| 1 x 1 ft | 2 ounces |
| 2 x 2 ft | 4 ounces |
| 3 x 3 ft | 16 ounces |
| Target Species | Cats |
| Mode of Administration | Topical |
| Active ingredients | Water, Isopropyl Alcohol, Surfactants, Citrus Fragrance, Enzymatic Blend and Odor Counteractant |
| Brand | Nature’s Miracle |
It is affordable and works perfectly well to keep our home fresh.
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