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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Kiltix collar is an easy to use collar that destroys fleas and major types of ticks including brown dog ticks, bush ticks and paralysis ticks. The collar not only destroys ticks but also repels them. The non-irritant collar with insecticidal effect destroys fleas and ticks for 5 months although its effects on paralysis ticks last only for 6 weeks.
How does it work?
Flumethrin and Propoxur are the active ingredients of Kiltix collar. These ingredients with insecticidal effects destroy fleas and disease causing ticks found on dogs. The collar is designed for 12 weeks and older puppies and dogs. It also repels ticks through the ‘hot foot’ effect. Thus, it prevents new ticks from attaching the pet’s body.
The collar made up of high quality resin is non-combustible in nature. It weighs only 45 gm and has length equal to 66cm. Its waterproof nature adds to its life.
Let the pet be comfortable and not restless. Buckle up the collar in a manner that there is a gap of two fingers between the collar and the pet’s neck.
Cut the extra portion and dispose it. Ensure that the collar is not bucked up tightly as it may suffocate the pet. Remove the ticks on daily basis to minimize their disease causing effects on the pet.
Ask a Vet about the right time to use the collar if your pet is sick, convalescing or debilitated.
Contraindications:
| Target species | 12 weeks and older puppies and dogs |
| Mode of administration | Topical |
| Active Ingredient | Flumethrin, Propoxur |
| Manufacturer | Bayer/Elanco |
| Brand Name | Kiltix |
Kiltix tick collar worked very well when I had used it,
I met my vet & he asked me to use this on our dogs, indeed worms wonderfully well.
My mom ordered it for our young boy and it seemed to have working well.
I'm happy to use this collar again instead of those sticky liquids.
This collar is one of the better flea treatments we've used to date.
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