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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
VetSense Otiderm is a special ear and wound cleansing liquid for cats, dogs and horses. The low pH formulation is highly effective in cleaning the debris and excess wax from animals’ ears. It aids in easy removal of dead cells and devitalised tissues. VetSense Otiderm is highly effective in inhibiting bacterial growth and further stops infection. It helps in cleaning wounds by removing dead cells, and aids in faster healing. The APVMA approved product, Otiderm helps in keeping the wounds sterile. The low pH level does not cause any irritation and is safe to use in dogs, cats and horses.
How does it work?
Otiderm is a uniquely designed ear cleaner which also works as wound cleaner. The active ingredients low in pH causes separation of collagen molecules by rupturing the hydrogen bonding. The organic acids react with Carboxyl and amino groups in the collagen. Once applied these organic acids forces the collagen chains to break apart. Thus, it helps in removing the debris and dead cells easily. The devitalised tissues absorb water and swell, which makes lot easier to be extracted from the ear canal. However, the healthy tissues are unaffected because of natural barriers to the organic acids and sufficient buffering capacity to maintain a near neutral pH.
General Cleaning:
Otitis Externa:
Contraindications:
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Target species |
Horses, Dogs, and Cats |
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Mode of administration |
Topical |
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Active Ingredients |
Malic Acid, Benzoic Acid, Salicylic Acid, Propylene Glycol |
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Manufacturer |
Vetsense |
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Brand Name |
Vetsense |
Super efficient formula this is
its great for cleaning sores on the hoofs, doesn't irritate the horse
Keeps your animals ears nice and clean
I was a bit hesistant before using, but now happy that it worked well
It helped our dog clear his wound.
A: VetSense Otiderm is a dropper bottle and can be used by dropping a few drops of solution into the outer ear canal.
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