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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Natural Animal Solutions Eye Clear is a gentle eye solution for all pets – cats and dogs. Specially formulated by Australian Naturopaths, this eye clear is ideal for the treatment and prevention of pet eye issues. The Eye Clear is also used in maintenance and as cleaning solution. It helps in the condition including conjunctivitis, eye allergies, dry eye, prolapsed third eyelid and Cherry Eye and conditions requiring eye flush.
How Does it Work?
Natural Animal Solutions Eye Clear has four core active ingredients containing unique plant extracts and silver ions. These ingredients have antibacterial, antiviral and anti-inflammatory properties that help keep your pet’s eye clear and free from infection. Its specially designed applicator also makes it ideal for use around your pet’s irritated eyes.
| Target species | Dogs /Cats |
| Mode of application | Topical |
| Key Ingredients | Saline, colloidal silver, eyebright, goldenseal, devil's claw. |
| Manufacturer: | Natural Animal Solutions |
| Brand | Natural Animal Solutions |
I used other products for cleaning Tom's eyes but usually end up with his teary eyes. Switching to this one is really a great relief.
My 2-year dog had redness and corneal inflammation which is now cured perfectly. Thanks to the natural animal solution for eye care that helped remove dryness from his eyes and improved his vision as well as told by my vet after i went for a check-up later.
My Jimmy had a cherry eye and I was afraid how to remove that and then this solution came to rescue! Glad to have found these drops...
My dog was suffering from an eye irritation. I thought to try this product, which was recommended by my friend. After using this for just one week, the symptoms were all gone and now my dog has healthy and bright eyes.
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