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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Catmate is Australia's top eco-friendly wood pellet kitty litter. It is a high-quality, easy-to-use litter that is also very absorbent, offering the ideal quality litter to cat parents. Catmate wood pellet cat litter is made from plantation pine that has been sustainably harvested and contains natural oils that hinder the growth of microorganisms that produce the ammonia odor. Hence, it keeps the bad odor at bay. It is the best litter for your cat and the environment since it is 100% biodegradable. This wood pellet cat litter is suitable for all cat breeds.
| Target Species | Cats |
| Active Ingredients | Plantation Pine and Natural Oils |
| Manufacturer | Proviro Group |
1. Free dose offer is available till stocks last.
2. VetSupply reserves the right to modify/end free dose offer anytime without prior notice.
3. Returns addressing concerns with free doses will not be subjected to an acceptance/refund.
Doesn't cause mess
Wish you could send it sooner
My little rag doll loves this in her litter box! It doesn’t smell when she uses the box, if anything it has a timber pulp scent, plus I sift the box daily! A bag lasts approximately 6 weeks with daily top ups & if you get it on a routine subscription it’s cheaper than the RRP and no delivery fee which is brilliant!
This is the only place I go to buy it
all good
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