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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Neovela for Dogs 20 – 40Kg Aqua is a monthly topical broad-spectrum treatment for dogs. This spot-on protection is recommended for use in 6 weeks and older puppies and kittens that weigh between to 20-40kg.
Neovela Red prevents heartworm disease caused by Dirofilaria immitis. It kills adult fleas, flea eggs and larvae in the environment. The formula treats, controls, and prevents flea infestations and controls flea allergy dermatitis. This topical composition treats and controls ear mites and sarcoptic mange infections in dogs.
Neovela Red For 20-40kg dogs treats biting lice and sucking lice in 6 weeks and older puppies and dogs.
Dosage and Administration
| Dog Size | Body Weight | Tube Dose | Pack Colour | No. of Tube per Month |
| Puppies | Up to 2.5kg | 0.25ml | Pink | 1 |
| Small | 2.5-5kg | 0.25ml | Purple | 1 |
| Medium | 5.0-10kg | 0.5ml | Brown | 1 |
| Large | 10.0-20kg | 1.0ml | Red | 1 |
| Extra large | 20.0-40kg | 2.0ml | Green | 1 |
| Target Species | Dogs and Puppies |
| Mode of Administration | Topical |
| Active Ingredients | Selamectin |
| Manufacturer | Neove Pharma |
| Brand | Neovela |
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Much affordable than the older one
The product took care of all the parasites I'm worried about
It doesn't create mess and works just fine
It did both fleas and worms in one
It's a great protection for my babies
A: We don't recommend using dog and cat formula interchangeably.
A: We carry a range of dog flea & tick treatments. Please follow this link to choose one for your dog after consulting with a vet: https://www.vetsupply.com.au/dog-flea-and-tick-control/c1.aspx
A: Along with preventing heartworms, Neovela also treats and controls hookworms and roundworms.
A: We recommend you consult with a vet about this.
A: No, both Neovela and Neovet protect against worms hence you'll not need to use a dewormer while using either of these products. Consult a vet before using them on your pet.
A: Neovela contains Selamectin as active component and as a result it treats fleas, ear mites, sarcoptic mange, heartworms, hookworms and roundworms and flea allergy dermatitis. Neovet contains imidacloprid and moxidectin, hence it protects against fleas, flea larvae, sarcoptic mange, mites, roundworms, hookworms, whipworms, and prevents heartworms.
A: Please consult your veterinarian and choose an appropriate combination of dosage according to your weight.
A: Please consult your veterinarian.
A: Neovela works exactly the same as Revolution and it works for both fleas and worms effectively.
A: Yes, As Neovela contains Selamectin, the same active ingredient, and chemical composition as Revolution Topical Solution, it offers parasite control comparable to the pioneer product at an affordable price.
MAX PET SUPPLIES PTY LTD. ABN: 86 603 803 738 © 2024 VetSupply.com.au - All Rights Reserved.
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