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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Neovet for Dogs and Puppies is a monthly spot-on treatment for flea, worm, and heartworm protection. It eliminates flea larvae, fleas, lice, mites, and sarcoptic mange shortly after application and also protects against most major intestinal worms in dogs, such as hookworm, roundworm, and whipworm, including heartworm. It is an easy-to-use monthly spot-on solution to help rid your dog of both existing parasites and provide ongoing protection. It has been formulated with the powerful ingredients Imidacloprid and Moxidectin, which provides fast relief from fleas, ear mites, sarcoptic mange, and lice while also protecting dogs against deadly heartworm and intestinal worms. This affordable, veterinary-grade parasite protection is safe and effective to be used in dogs and puppies from 7 weeks of age and older.
How does it work?
Neovet fleas, heartworm, and worms treatment is formulated with the potent powerful ingredients; Imidacloprid and Moxidectin. Imidacloprid spreads rapidly across your pet's skin, killing fleas and lice on contact (they don’t have to bite) within 12 hours and after this time re-infesting fleas are also killed within 1 hour. Moxidectin is absorbed through the pet's skin and enters the bloodstream. It travels to the gut where intestinal nematode worms are found. All larval, immature, and adult stages of these worms are paralyzed and passed out of the stools.
Dosage Table:
| Dog Size | Body Weight | Tube Dose | Pack Colour | No. of Tube per Month |
| Puppies and Small Dogs | Up to 4kg | 0.4ml | Green | 1 |
| Medium Dogs | 4-10kg | 1.0ml | Aqua | 1 |
| Large Dogs | 10-25kg | 2.5ml | Brown | 1 |
| Extra Large Dogs | 25-40kg* | 4.0ml | Blue | 1 |
*For dogs over 25kg, apply to divide the dose into three application sites; one site between the shoulder blades, one site on the middle of the back between the hips, and one site in between.
| Target Species | Dogs and Puppies |
| Mode of Administration | Topical |
| Active Ingredients | Imidacloprid and Moxidectin |
| Manufacturer | Neove Pharma |
| Brand | Neovet |
Great product and a good price - Vet Supply delivered fast and product arrived safely
Is very good product
Did better than the one I was using before
Great product and affordable compared to others available in the market. But I will choose a different method of shipping for delivery next time I purchase. I know shipping is not a concern once item hss shipped but my product still hasn't arrived. It was ordered at the start on January and Aramex still haven't moved it from their Sydney facility.
They give me discounts every time I buy from them
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