A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
The product has been removed from its original packaging.
Labels or seals on the product have been tampered with or removed.
The product has clear signs of use, damage, or is soiled.
The product contains food or medication.
The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Greenies Dental Chews are expertly formulated treats for the total oral hygiene of large dogs (22-45 kg). The scientifically proven formula provides a great deal of oral health benefits, along with healthy skin and hair. The one-time chew offers a four-in-one solution for oral health care: it inhibits tartar buildup, reduces plaque buildup, stops bad breath, and helps maintain healthy gums. With fewer calories, these dental dog treats address the growing problem of canine obesity. The chewy texture helps reduce plaque and keeps gum healthy. These chews don’t break with a bite like other chews, but bend for a deeper cleaning action down to the gum line. Its irresistible taste encourages dogs to chew on it for a long time, keeping their dental health in check. Give up to one chew of this balanced adult recipe daily for a sparkle in every smile.
With less than two calories per treat, Greenies Dental Treats are clinically proven to help reduce tartar, and leave breath fresh. 100% nutritionally complete and balanced, Greenies Dental Treats have no added colours, flavours or preservatives. The catnip flavour is liked by even the fussiest felines.
How it works
Greenies dental treats are formulated with vital ingredients helpful for dental health. The added vitamins and minerals help boost total health, along with dental care. The B-vitamins riboflavin and niacin are added to help support healthy skin, coat, and metabolic processes. Plus, these chews are highly-digestible as they are made with highly soluble ingredients. The low-calorie content of this dental chew is good for dog health.