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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Tick Key is a perfectly designed tick remover – one of the most easiest-to-use tick remover so far. The innovative design is especially made to remove countless ticks of all sizes including deer ticks and dog ticks. This high strength anodized aluminium tick remover is made from high quality, which is durable and strong. It works best in removing the entire tick –head and all. With Tick key, you need not touch even the most engorged ticks with your fingers, because of its design.
How it works
Tick key is very easy to use. Just place the key over the tick in the slot and pull key away from tick sliding along the skin. In just an instance tick is removed easily, head and all without harming your pet.
Species
Dogs/Cats
Manufacturer:
The Tick Key Company
I love it! I didnt think something this simple would work so well but it does. It removes the tick head and all and its so much easier than using tweezers or burning and the ticks fall in the key so I dont even have to touch them!
I used this for the very first time on my German Shepherd. He had a tick latched on his right leg. I used tick key and literary in seconds the whole tick came out. I have always been worried about the regular tweezers that do not get the entire tick's head out but this product is amazing. I would definitely recommend this product to other dog owners.
I live in a bushy area where there is always a looming danger of ticks. But since I have started using this product on my furry pal it has made my task of removing ticks from the body of my dog simple. I would definitely recommend this product to all the dog owners!!!
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