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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Fido's Fre-Itch Rinse Concentrate is an advanced water based formulation for treating fleas, ticks and lice on dogs, cats, rodents and ornamental cage birds. This odour free solution kills fleas, lice and ticks including paralysis ticks and repels them up to 3 days on dogs and cats. The natural pleasant smelling solution is appropriate to use as rinse, dip, spray or in a hydrobath.
How does it work?
The natural pyrethrins in the concentrate, with no anticholinesterase activity, directly act on insect’s internal system causing hyperexcitation, which is then followed by convulsion and death. The other ingredient Piperonyl butoxide (which is compounded with pyrethrns) has a minor repellent action and prevents fleas and ticks from attacking pets. N-Octyl bicycloheptene dicarboximide is an insecticide synergist and it also has repellent properties to protect pets from insects.
For cats, dogs, puppies, kittens & rodents
For ornamental cage birds:
Contraindications
| Target Species | Dogs, cats, rodents and cage birds |
| Mode of Administration | Topical |
| Ingredients | Pyrethrins, Piperonyl Butoxide, N-Octyl Bicycloheptene Dicarboximide |
| Manufacturer | Mavlab |
| Brand | Fido |
The product was great
You should try if you have a pet with lustrous coat
A great protection to have
Great product and faultless service
This Fre-itch rinse was recommended to me. Gave it a try, and its good.
A: It is recommended to naturally dry or towel dry puppies and kittens and not let them lick the application site.
A: Please consult with your vet about this.
A: We recommend you consult with your vet about this.
A: It is safe to use at any age but for very young (under 12 weeks) puppies and kittens just wet lightly with the diluted solution and towel dry well afterward.
A: Yes
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